1. Where does the bus make stops?
In the morning the bus stops at both Elk River and Coon Rapids park and rides, on its way to the 5th St. Garage in Minneapolis. In the afternoon the bus does the opposite. Departing Minneapolis and stopping at Coon Rapids and Elk River. Please refer to the schedule as the bus does bypass the Coon Rapids park and ride twice in the morning and three times in the afternoon.

2. How do I pay?
Northstar Commuter Coach will accept cash (no change will be made), coupons, and regional farecards including Super Saver, Metropass, and U Pass. For information about regional farecards, contact Metro Transit at (612)373-3333.

3. How do I get Super Saver cards?
Super Savers can be purchased at various locations including Transit Stores and other outlets such as Cub Foods in Blaine and Coon Rapids.

4. Can I bring coffee on the bus?
As long as the container has a top on it, like a coffee mug or bottled water, you can bring it on the bus. Please be sure to dispose of your trash properly.

5. How crowded is the bus? Will I be able to get a seat?
Ridership continues to increase and as law permits there are buses with standing passengers. At this time no additional service can be added. There are seats available on a majority of the runs such as the 3:55p.m. which offers non-stop service from Minneapolis to Elk River.

6. Does the bus driver announce the stops in case I fall asleep?
The bus driver announces the stops.

7. I use a wheelchair. Can I take the bus?
Yes. Every bus has a wheelchair lift. The bus will stop long enough for every passenger to board safely.

8. Do the buses have air conditioning?
Yes.

9. Is there a restroom on the bus?
There are no restrooms on the bus and the trip is approximately an hour long. Plan accordingly.

10. What happens if the bus breaks down?
If the bus breaks down, the driver immediately radios the garage and another bus is sent out to pick up the passengers.

11. What if my destination requires taking more than one bus?
When paying by cash, just ask the bus driver for a transfer. It's free and good for up to 2 1/2 hours of unlimited riding. When paying with a SuperSaver, Metropass, or U Pass farecard, the transfer is automatically recorded onto the card. No additional transfer is needed.

12. Who do I contact if I left something on the bus?
For lost and found, routes, schedules and fares information, please call customer service Monday through Friday, 5:00 a.m. - 7:30 p.m. at 1-888-528-8880. People with hearing or speech disabilities can connect to Telephone Relay Services (TRS) by dialing the digits 711 from any phone in the United States.

13. What happens if I miss my bus home?
If you ride the bus, carpool, vanpool, bike or walk at least three times a week, you can enroll into the Guaranteed Ride Program sponsored by Metropolitan Council. Registered commuters receive two coupons every six months valued up to $25.00 each that are valid on any regular workday for a bus or cab ride in the event of an emergency or schedule conflict. For more information, visit the Guaranteed Ride Program website at http://www.metrocommuterservices.org/guaranteedridehome.htm

14.  Can I use my cell phone on the bus?
Cellular phones have become part of our daily routine. While phones are allowed, lengthy conversations are discouraged. Remember that everyone around you has to listen to your conversation.

Please be considerate of other passengers - limit the duration of your calls and keep your voice low. Better yet, shut off your phone so you and your fellow commuters can enjoy the ride.

15.  Does the coach have bike racks?
No, but bicycles can be stored in the luggage bays. Please ask your driver to load them for you?